A legal disclaimer

1. Introduction

This Privacy Policy explains how Reiki Healing with Jane ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website or use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at the details provided at the end of this document.

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2. Who We Are

Reiki & Crystal Healing with Jane is a sole trader providing Reiki healing services based in the United Kingdom. Our website address is: www.reikihealingwithjane.co.uk.

As the data controller, Jane is responsible for your personal data and how it is used.

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3. What Personal Data We Collect

We may collect the following types of personal data:

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a) Information you provide directly

• Name and email address submitted via our contact form

• Name, email address, and any other details submitted when booking an appointment

• Email address when you sign up for our newsletter or mailing list

• Payment details (such as card information) when purchasing services — note that payment data is processed securely by our payment provider and we do not store full card details

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b) Information collected automatically

• Website usage data collected via Wix Analytics and Google Analytics (including pages visited, time spent, browser type, and approximate location)

• Cookies and similar tracking technologies (see Section 7 below)

• IP address and device information

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4. How We Collect Your Data

We collect personal data through the following means:

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• Contact and enquiry forms on our website

• Booking and appointment forms

• Newsletter or mailing list sign-up forms

• Payment processing when you purchase a service

• Automatically through cookies and analytics tools when you visit our website

• Through social media interactions if you engage with our social media pages

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5. How We Use Your Personal Data

We use your personal data for the following purposes:

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• To respond to your enquiries and provide customer support

• To confirm, manage, and deliver booked appointments and services

• To send you newsletters and promotional content (only where you have given consent)

• To process payments for our services

• To improve our website and services using analytics data

• To comply with legal and regulatory obligations

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Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

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• Contract: processing is necessary to provide the services you have booked

• Consent: for newsletter sign-ups, cookies, and marketing communications

• Legitimate interests: for website analytics and improving our services

• Legal obligation: where we are required to retain data by law

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6. Who We Share Your Data With

We do not sell your personal data. We may share it with the following trusted third parties who help us operate our business:

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• Wix.com — our website hosting and analytics platform

• Google Analytics — website traffic and usage analysis

• Email marketing providers (such as Mailchimp or similar) — for sending newsletters

• Payment processors — for secure handling of payment transactions

• Social media platforms — where you interact with us via social media

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All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

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7. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website.

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We use the following types of cookies:

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• Essential cookies: required for the website to function correctly

• Analytics cookies: used by Wix and Google Analytics to understand how visitors use our site

• Marketing/tracking cookies: used by social media platforms if you visit our site after interacting with our social pages

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When you first visit our website, you will be asked for your consent to use non-essential cookies. You can withdraw your consent or manage your cookie preferences at any time using the cookie settings on our website.

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8. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Typical retention periods are:

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• Contact and booking enquiries: up to 2 years from last contact

• Financial and payment records: up to 7 years (as required by HMRC)

• Newsletter subscribers: until you unsubscribe or withdraw consent

• Analytics data: as per the retention settings of the relevant platform (typically 26 months for Google Analytics)

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9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

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• Right of access: you can request a copy of the personal data we hold about you

• Right to rectification: you can ask us to correct inaccurate or incomplete data

• Right to erasure: you can ask us to delete your data in certain circumstances

• Right to restrict processing: you can ask us to limit how we use your data

• Right to data portability: you can ask us to transfer your data to another organisation

• Right to object: you can object to processing based on legitimate interests or for direct marketing

• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

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To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at www.ico.org.uk or by calling 0303 123 1113.

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10. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us and we will delete it promptly.

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11. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Reiki & Crystal Healing with Jane

Website: www.reikihealingwithjane.co.uk

Email: hello@reikihealingwithjane.co.uk

Telephone: 07827 337665